Usama Iqbal

Admin, HR & Accounts Executive
Admin, HR, Accounts & E-Commerce Operations Professional
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Usama Iqbal
01 / Profile

About Me

Highly organized and results-driven professional with experience in administration, human resources, accounts, e-commerce operations, and customer service. Skilled in recruitment, employee lifecycle management, payroll coordination, financial reporting, record management, compliance, and multi-campus administrative operations. Experienced in e-commerce management, customer support, order fulfillment, market research, product sourcing, supplier negotiation, and business development. Adept at implementing SOPs, coordinating with stakeholders, maintaining accurate financial and employee records, and improving operational efficiency. Strong in communication, problem-solving, teamwork, leadership, and data-driven decision-making.
02 / Expertise

Technical Skills

E-Commerce Operations

  • E-Commerce Platforms (Amazon, eBay, TikTok Shop) 90%
  • Online Order Assistance 90%

Customer Service & Support

  • Customer Support (Phone, Email, Chat, Social Media) 90%
  • Complaint Handling & Resolution 90%
  • Customer Enquiry Resolution 90%

Financial Operations

  • Financial Record Keeping & Reporting 90%
  • Cash Flow Management & Reconciliation 90%

Digital Skills

  • Microsoft Office (Excel, Word) 90%
  • Computer Proficiency 90%
  • Software Installation 90%
  • Fast Typing with High Accuracy 90%

Data Management

  • Data Accuracy & Confidentiality 90%
  • Student Records & Data Management 90%

Operations & Compliance

  • Budgeting & Compliance Monitoring 90%
  • Accurate Documentation & Reporting 90%

Sales & Business Development

  • Market Research & Product Sourcing 90%
  • B2B & B2C Sales 90%

Analytical & Decision-Making

  • Analytical & Data-Driven Decision Making 90%
  • Problem-Solving & Critical Thinking 90%
03 / Offerings

Services Offered

Administrative Management

Professional administrative support, documentation, coordination, and day-to-day operational management to ensure efficient business functioning.

HR & Recruitment Support

End-to-end recruitment, onboarding, employee documentation, attendance, payroll coordination, and employee record management.

Accounts & Financial Management

Financial record keeping, expense tracking, bank coordination, reconciliations, fee collection, and preparation of financial reports.

E-Commerce Management

E-commerce store management including order processing, customer support, returns, cancellations, and marketplace operations across major platforms.

Customer Support & Complaint Handling

Professional customer support through phone, email, chat, and social media with effective complaint resolution and customer follow-up.

Business Development & Sales Support

Market research, product sourcing, supplier negotiation, and B2B and B2C sales support focused on business growth and profitability.

SOP & Process Improvement

Development and implementation of operational procedures, coordination workflows, and process improvements to increase organizational efficiency.

Financial Reporting & Reconciliation

Preparation of monthly financial and revenue reports, maintenance of vouchers and records, and support for reconciliation and audit activities.

E-Commerce Team Training

Training and mentoring of e-commerce team members in customer service, store management, order handling, and operational best practices.

Documentation & Compliance Support

Preparation and maintenance of official documents, contracts, reports, records, and compliance documentation according to organizational policies.
04 / History

Work Experience

A chronicle of my professional career, highlighting achievements, key responsibilities, and technologies deployed in industry settings.

E-Commerce Project Manager

Oct 2023 – May 2025
Digital World Solutions (PVT) LTD
Managed e-commerce operations, customer service, order fulfillment, returns, cancellations, supplier negotiations, market research, product sourcing, and cross-functional workflow improvements. Handled customer inquiries and complaints across phone, email, chat, social media, Amazon, TikTok Shop, and eBay. Trained junior sellers and freelancers in e-commerce management and customer service best practices.

Admin, HR & Accounts

May 2025 – Present
Techbloom Education Network
Managed administrative, HR, and accounts operations across multiple campuses. Handled recruitment, onboarding, contracts, attendance, payroll coordination, employee records, official documentation, compliance, fee collections, expense tracking, bank coordination, financial reporting, reconciliations, inventory, assets, and office supplies. Coordinated with management and campus administrations to implement SOPs, monitor KPIs, and improve operational efficiency.
05 / Education

Education Credentials

Bachelor in International Relations

2019 – 2023
Karakoram International University
06 / Soft Skills

Achievements

Built Strong Client and Customer Relationships Trained New Team Members in E-Commerce Management and Customer Service President of the Society of International Affairs Organized and Hosted Academic and Cultural Events Directed Co-Curricular Projects and Student Initiatives
07 / Verification

Certifications

  • E-Commerce Management
    Professional Development
  • Customer Service & Complaint Management
    Professional Development
  • Human Resource Management
    Professional Development
  • Financial Management & Accounting Fundamentals
    Professional Development
  • Microsoft Office & Excel Skills
    Professional Development
08 / Training

Registrations & Trainings

  • E-Commerce Management & Operations
    Professional Development
  • Customer Service & Complaint Resolution
    Professional Development
  • Human Resource Management & Recruitment
    Professional Development
  • Accounts & Financial Record Management
    Professional Development
  • Microsoft Office & Business Reporting
    Professional Development
  • Business Development & Product Sourcing
    Professional Development
09 / Portfolio

Flagship Projects

E-Commerce Store Operations & Customer Management
Portfolio

E-Commerce Store Operations & ...

Managed end-to-end e-commerce operations including customer support, order fulfillment, returns, cancellations, marketpl...

Multi-Campus Administration & HR Management
Portfolio

Multi-Campus Administration & ...

Coordinated administrative and HR operations across multiple campuses, including recruitment, onboarding, employee recor...

Financial Reporting & Operations Management
Portfolio

Financial Reporting & Operatio...

Supported financial operations through fee collection, expense tracking, bank coordination, financial reporting, reconci...

E-Commerce Product Research & Sourcing
Portfolio

E-Commerce Product Research & ...

Conducted market research to identify profitable products, analyzed customer needs, sourced products, and negotiated wit...

Customer Service & Complaint Resolution System
Portfolio

Customer Service & Complaint R...

Managed customer inquiries, complaints, delivery issues, product questions, returns, cancellations, and account concerns...

E-Commerce Team Training & Process Improvement
Portfolio

E-Commerce Team Training & Pro...

Trained new team members, junior sellers, and freelancers in e-commerce management and customer service while improving ...

10 / Contributions

Platform Contributions

Improved E-Commerce Customer Satisfaction

Handled customer inquiries, complaints, returns, cancellations, and delivery issues across multiple channels while ensuring timely resolution and consistent follow-up.

Strengthened E-Commerce Team Capabilities

Trained new team members, junior sellers, and freelancers in e-commerce management, customer service, store management, and operational best practices.

Streamlined Administrative & HR Operations

Coordinated recruitment, onboarding, employee records, attendance, payroll, documentation, and compliance across multiple campuses to support smooth organizational operations.

Improved Financial Operations & Reporting

Managed fee collections, expense tracking, bank coordination, reconciliations, financial records, and monthly financial and revenue reporting to support accurate financial management.

Implemented Operational SOPs & Performance Monitoring

Coordinated with campus heads and management to implement SOPs, monitor KPIs, address administrative issues, and improve overall operational efficiency.

Built Strong Client & Customer Relationships

Developed strong customer relationships through professional communication, effective complaint resolution, timely follow-ups, and consistent service quality, contributing to repeat sales.
11 / Testimonials

Client Testimonials

“
Usama demonstrated excellent organizational and communication skills while handling customer service, business operations, and day-to-day administrative responsibilities with professionalism and consistency.
— Business Client
“
His ability to coordinate HR, administration, financial records, and operational activities across multiple campuses contributed to smoother workflows and improved operational efficiency.
— Education Network Management
“
Usama provided valuable guidance and training in e-commerce management and customer service, helping team members improve their understanding of store operations and customer handling.
— E-Commerce Team
“
He handled customer inquiries, complaints, orders, returns, and marketplace issues professionally, maintaining a strong focus on customer satisfaction and timely resolution.
— E-Commerce Client
“
Usama is dependable, detail-oriented, and capable of managing multiple responsibilities simultaneously while maintaining accurate records and effective coordination with stakeholders.
— Management Team
12 / Contact

Get In Touch

Location Islamabad, Pakistan

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